Refund policy

At Beauty Hunter, we specialize in professional beauty products intended for beauty specialists. Due to the nature of these products, specific return conditions apply.

Returns

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

  • unused and unopened

  • in the same condition as received

  • in its original packaging with all seals intact

  • accompanied by proof of purchase

⚠️ Important: Due to hygiene and safety standards, opened or used beauty products are not eligible for return.

To initiate a return, please contact us at:
hello@beauty-hunter.com

Once your request is approved, we will provide:

  • return instructions

  • the appropriate return address based on your location

❗ Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery.

hello@beauty-hunter.com

If your item is defective, damaged, or incorrect, contact us immediately at:We will evaluate the issue and provide a replacement or refund if applicable.

Non-returnable Items

We do not accept returns for:

  • opened or used beauty products

  • personal care and hygiene items

  • items without original packaging or seals

  • sale items

  • gift cards

If you are unsure whether your item qualifies, contact us before submitting a return request.

Exchanges

We do not offer direct exchanges.

To receive a different item:

  1. Request a return

  2. Wait for approval

  3. Place a new order

European Union – 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

To be eligible:

  • items must be unused and unopened

  • packaging must remain intact

Refunds

Once we receive and inspect your return, we will notify you of the result.

If approved:

  • refunds will be issued to your original payment method

  • processing time: up to 10 business days

Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at:
hello@beauty-hunter.com